Support Hub
How can we help you?
Need help configuring your custom subdomain? Have a question about workout customizers? Send us a message and we'll reply within 12 hours.
support@fitnes.app
For setup queries, feature requests, or technical issues.
sales@fitnes.app
For custom domains, high volume check-ins, or multi-location accounts.
Rajkot, Gujarat, India
Our engineering and customer operations center.
Frequently Asked Questions
Quick answers to common questions.
How fast is my app activated?
Immediately. As soon as you hit 'Make Your App' and complete the wizard, your custom subdomain database is provisioned and your app becomes accessible.
Can I use my own domain name (e.g. gymname.com)?
Yes. Custom domain mapping is supported on our Growth and Premium plans. Our support team will assist you in configuring DNS settings.
Do I need technical skills or a developer?
None at all. The platform handles all hosting, backend scaling, database backups, and app updates automatically.